Standalone keeps crashing randomly.

The Cherry Audio Elka-X synthesizer is based upon the legendary Synthex, a rare Italian analog synthesizer designed by Mario Maggi and manufactured by ELKA in the early eighties.
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intender
Posts: 2
Joined: Tue Sep 27, 2022 4:56 pm

Standalone keeps crashing randomly.

Post by intender »

Since the last update a few days ago, the standalone version of this plugin keeps crashing randomly. Sometimes it works fine for hours, sometimes it lasts a few minutes before it crashes. I intentionally left it open all night last night and it was still running this morning. I played it off and on throughout the day today and had no problems. Just sat down to play again about 30 seconds in, it closed. Sometimes right before it crashes it starts getting glitched audio. Here is the data from the crash dump.

Version=1
EventType=APPCRASH
EventTime=133134525071180237
ReportType=2
Consent=1
UploadTime=133134525073268059
ReportStatus=268435456
ReportIdentifier=94a4e802-b350-4a34-b434-e57c7e5a7020
IntegratorReportIdentifier=b8431065-c3ac-4541-87c7-83f2b4c450fc
Wow64Host=34404
NsAppName=Elka-X.exe
AppSessionGuid=00003954-0001-0028-9f49-0e09ddfbd801
TargetAppId=W:00067b22f1c70229fbdd3e342833e942042500000904!0000b5f56054279d2acb35afb2ee2ff2dd3f308944f2!Elka-X.exe
TargetAppVer=2022//11//10:22:38:21!8cf6ea!Elka-X.exe
BootId=4294967295
TargetAsId=2209
UserImpactVector=269496624
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=862295bb9ff8aaf0b555243e8fb9dadc
Response.BucketTable=4
Response.LegacyBucketId=1537174698934786780
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Elka-X.exe
Sig[1].Name=Application Version
Sig[1].Value=1.4.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=636d7d5d
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_2264
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=PCH_F2_FROM_unknown+0x0000000000000000
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.22621.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=2264
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=2264db07e74365624c50317d7b856ae9
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=875f
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=875fa2ef9d2bdca96466e8af55d1ae6e
UI[2]=C:\Program Files\Cherry Audio\Elka-X\Elka-X.exe
LoadedModule[0]=C:\Program Files\Cherry Audio\Elka-X\Elka-X.exe
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=22621
OsInfo[3].Key=ubr
OsInfo[3].Value=819
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=221888095
OsInfo[15].Key=osinsty
OsInfo[15].Value=3
OsInfo[16].Key=iever
OsInfo[16].Value=11.1.22621.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=32711
OsInfo[19].Key=svolsz
OsInfo[19].Value=463
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=220506
OsInfo[22].Key=bldtm
OsInfo[22].Value=1250
OsInfo[23].Key=bldbrch
OsInfo[23].Value=ni_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.22621.819.amd64fre.ni_release.220506-1250
OsInfo[30].Key=buildflightid
OsInfo[30].Value=068CE486-DC69-4164-81F7-99594A3E688B.1
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=RS:12597,FX:117B9872,FX:11C6E5C2,FX:11CC111C,FX:11DE1DCB,FX:11DF5B12,FX:11DF5B75,FX:1231F3B5,FX:123DAFA1,FX:124F14AD,FX:125085E1,FX:125A7FB9,FX:12613B8D,FX:1264FA81,FX:126AF454,FX:12736F52,FX:127432DD
OsInfo[34].Key=fconid
OsInfo[34].Value=18299130,0,2,0;19638787,0,2,0;23531064,2,2,0;23562335,2,2,0;23563673,2,2,0;25704915,1,2,0;26008830,0,1,1;27075521,1,2,1;29882130,0,1,1;29882131,0,1,1;34592303,0,2,1;35620393,0,2,1;35681102,0,1,0;36803287,0,1,1;36803295,0,2,0;36803303,0,2,0;37007953,0,1,1;37015689,1,2,0;37337255,0,2,1;37337272,0,2,1;37634385,0,2,1;37715785,0,2,1;38320543,0,1,1;38667620,0,1,1;38758896,0,2,1;38764045,0,1,1;38859191,0,2,1;38888144,0,1,1;38937525,0,2,1;39130862,0,2,1;39130896,0,2,1;39139876,0,2,1;39145991,0,2,1;39146010,0,1,1;39177456,0,2,1;39263329,1,2,1;39281392,0,1,1;39410888,0,2,1;40131846,0,1,0;40149356,0,1,1;40260922,0,1,0;40883769,0,1,0;40887771,0,1,1;40981503,0,1,1;41137130,0,1,0;41932313,0,2,1
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
OsInfo[38].Key=servicinginprogress
OsInfo[38].Value=0
OsInfo[39].Key=featureupdatependingreboot
OsInfo[39].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Elka-X
AppPath=C:\Program Files\Cherry Audio\Elka-X\Elka-X.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=110934F74427B34B701C9D18E5E66258
MetadataHash=-1868123660
User avatar
cherryaudio Greg
Site Admin
Posts: 838
Joined: Wed Aug 29, 2018 5:06 pm

Re: Standalone keeps crashing randomly.

Post by cherryaudio Greg »

Hi,

Can you please send us your log files?

To locate your log files, launch Elka-X and click on "Settings" followed by clicking "General". Click "Show Log Folder". Please zip up all your log files and attach it to your reply.

Contact us here and attach your log files to the message.

Greg
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