Bug on payment screen (when used with Edge)

For issues related to the Cherry Audio store and the Sync product management application
Post Reply
User avatar
AndyMac
Posts: 148
Joined: Wed Sep 05, 2018 6:16 pm
Location: Wirral UK
Contact:

Bug on payment screen (when used with Edge)

Post by AndyMac »

There seems to be a bug on the payment screen (at least for Microsoft Edge users) following the change of payment processor.
{85660195-92D9-456E-B33D-ED78B750140A}.png.jpg
{85660195-92D9-456E-B33D-ED78B750140A}.png.jpg (74.05 KiB) Viewed 5359 times
Cherry Garcia
Site Admin
Posts: 293
Joined: Fri Aug 31, 2018 2:57 am

Re: Bug on payment screen (when used with Edge)

Post by Cherry Garcia »

AndyMac,

Thanks for reporting this. We will be looking at this issue.
UnbalancedBeats
Posts: 25
Joined: Thu Feb 07, 2019 6:16 pm

Re: Bug on payment screen (when used with Edge)

Post by UnbalancedBeats »

Same here with Firefox 65.0.1, in my case happens when clicking on the "shopping cart". When using the "add" or "buy" button at https://store.cherryaudio.com/ this issue would not happen.
Cherry Garcia
Site Admin
Posts: 293
Joined: Fri Aug 31, 2018 2:57 am

Re: Bug on payment screen (when used with Edge)

Post by Cherry Garcia »

Here is our current browser support:

Chrome latest
Firefox latest
Internet Explorer 8+
Safari 7+

Can you use one of these browsers?
User avatar
AndyMac
Posts: 148
Joined: Wed Sep 05, 2018 6:16 pm
Location: Wirral UK
Contact:

Re: Bug on payment screen (when used with Edge)

Post by AndyMac »

On another Windows 10 PC, I can use IE 11, but on my main music PC (Windows 10) I have deliberately removed any other browsers, including IE, for security and to keep the machine as clean as possible. Can used this as a workaround for now.
User avatar
DarkStar
Posts: 82
Joined: Mon Jan 28, 2019 4:09 pm
Location: Surrey, UK

Re: Bug on payment screen (when used with Edge)

Post by DarkStar »

Just for info: works here, on Windows 7 SP1 with Firefox 54.0.
DarkStar ... interesting, if true. // Inspired by ...
Cherry Garcia
Site Admin
Posts: 293
Joined: Fri Aug 31, 2018 2:57 am

Re: Bug on payment screen (when used with Edge)

Post by Cherry Garcia »

Also, we now have an integrated shopping cart in version 1.3.3. If you have a browser that is not behaving, temporarily use another browser and make sure to save your payment information (if you want). We do not store your credit card or paypal information. We simply have a reference ID which our payment processor Braintree uses. Braintree is owned by Paypal. From then on, you can purchase directly from Voltage Modular.
Post Reply

Return to “Cherry Audio Store”