Issues on module approval

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Nrgzr78
Posts: 50
Joined: Thu Jul 16, 2020 9:55 pm
Location: Niagara Falls

Issues on module approval

Post by Nrgzr78 » Mon Mar 08, 2021 6:19 pm

Hi, it's happened that I received this kind of rejection for approval on new modules : * The "Module Help" link in the right click menu, opens an instance of Windows explorer. * The "Web Page" link from the about menu, does nothing *

It's frustrating that this issue happened lots of months ago, then it vanished and now it's repeating again...

Until last week all modules that I produced since months and tested by CA were fine, but since last week and on this old issue re-emerged.

And it's not my fault...I didn't change the way of coding...

What comes in my mind is that : if the "Module Help" or "Web Page" link don't work is because these links cannot exist if the new module is not approved; how can be my new module's web page online if it's not yet approved??? I'm not the Cherry Audio website admin...

nickh
Posts: 3
Joined: Sun Jan 10, 2021 4:11 am

Re: Issues on module approval

Post by nickh » Mon Mar 08, 2021 7:11 pm

I also received this rejection today and am unsure how to 'fix' it. Please let me know if you find any additional information.

flucatcher
Posts: 68
Joined: Mon Jan 28, 2019 5:51 am

Re: Issues on module approval

Post by flucatcher » Mon Mar 08, 2021 10:42 pm

I have the same problem. I think the new interface saves the help url even if its empty.

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Nrgzr78
Posts: 50
Joined: Thu Jul 16, 2020 9:55 pm
Location: Niagara Falls

Re: Issues on module approval

Post by Nrgzr78 » Tue Mar 09, 2021 2:42 am

I talked with Eric (CA) and told me : "it turns out that there is a bug in the web software that is causing this..

So now everything should be ok!!!

flucatcher
Posts: 68
Joined: Mon Jan 28, 2019 5:51 am

Re: Issues on module approval

Post by flucatcher » Tue Mar 09, 2021 6:07 am

Do we need to resubmit the modules?

nickh
Posts: 3
Joined: Sun Jan 10, 2021 4:11 am

Re: Issues on module approval

Post by nickh » Wed Mar 10, 2021 1:05 am

flucatcher wrote:
Tue Mar 09, 2021 6:07 am
Do we need to resubmit the modules?
I had luck doing so, though I am not sure if the issue would have otherwise been resolved.

collidermod
Posts: 3
Joined: Mon Mar 08, 2021 12:28 am

Re: Issues on module approval

Post by collidermod » Thu Mar 11, 2021 4:03 am

I had the same issue with my latest module. I talked to a couple Cherry Audio people about it and it was cleared up. I just needed to re-submit and it was approved.

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