Bug report procedure

For discussion of the Voltage Modular synthesis ecosystem.
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andro
Posts: 152
Joined: Mon Apr 06, 2020 4:45 am

Bug report procedure

Post by andro »

With the current crop of bugs, what is the proper procedure and protocol for notifying CA or manufacturers of bugs and defects? I am not clear on this.
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cherryaudio Greg
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Joined: Wed Aug 29, 2018 5:06 pm

Re: Bug report procedure

Post by cherryaudio Greg »

Hi,

Post it here, or contact support: https://cherryaudio.kayako.com/conversation/new

Greg
kbostroem
Posts: 4
Joined: Wed Mar 23, 2022 8:47 am

Re: Bug report procedure

Post by kbostroem »

I have an issue with Surrealistic MG-1 Plus. I'm on Mac, and it keeps creating the folders
"Library\CherryAudio\Surrealistic MG-1 Plus"
"Library\CherryAudio\Surrealistic MG-1 Plus\Logs\"
I have deliberately put the folder names in quotes, because that's exactly how they are named! It's not a path, it's the names of the folders!
This is an obvious misfit between Mac and Windows platform and should be easy to fix, I guess.
Bildschirmfoto 2023-06-20 um 13.49.07.png
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cherryaudio Greg
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Joined: Wed Aug 29, 2018 5:06 pm

Re: Bug report procedure

Post by cherryaudio Greg »

Hi,

Which version do you have? Make sure you've got v1.4.0.

You can download it here: https://cherryaudio.com/products/surrea ... s/download

Greg
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