Support please? (Automation track in Studio One deactivates itself)

For discussion of the Voltage Modular synthesis ecosystem.
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Mortis
Posts: 4
Joined: Fri Sep 27, 2019 10:39 am

Support please? (Automation track in Studio One deactivates itself)

Post by Mortis »

Hi,

This is a bit annoying. I reached out to you via mail to support@cherryaudio on September 27th. On December 4th you answered that you were sorry about the mail getting stuck in your system somehow. Can happen. Ok. Since then I updated the request two times an heard nothing. :?

When working with Modular in Studio One and automating a knob, the automation track switches of itself. As if you were using the mouse to change the automated knob (that also deactivates the automation track on purpose).

The Studio One team points out, that the VSTi Voltage sends "wrong messages" to the DAW (see screenshot attached).
Here is the post in their forum (I guess you have to be logged in to see it): https://forums.presonus.com/viewtopic.p ... 05#p217805

See a mp4-video with the failure occuring two times here: https://mega.nz/#!Mg03xCBL!h0ePcVfV7duX ... F0WaSGrvpc

What can I do?

Best,

Mortis
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Windows 10 64bit, always updated.
Studio One - always the latest version (Sep 2019: v4.5.3).
Voltage Modular, always the latest version.
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cherryaudio Greg
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Joined: Wed Aug 29, 2018 5:06 pm

Re: Support please? (Automation track in Studio One deactivates itself)

Post by cherryaudio Greg »

Hi,

Thanks for reporting this, I passed it along to the software devs.

Greg
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