New User - GUI Missing on synth, only purple background visible

Surrealistic MG-1 Plus is a loving recreation of the Realistic MG-1, an oddball synthesizer sold by the 1980's consumer electronics giant Radio Shack.
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spacewevil
Posts: 3
Joined: Sun Mar 21, 2021 11:00 am

New User - GUI Missing on synth, only purple background visible

Post by spacewevil »

Hi All,

Just seen a video on Youtube for this Synth and thought I would check it out as I have seen other recommendations on the Juno clone.

Anyway, long story short, when I load the application I am missing the main skin (see attached image). I installed on another drive (D:) and not C which was default. Cant think this should make a difference as the option to use another drive was available to me.

I have just downloaded 1.0.17. I have a registered user account working. I checked in the logs in AppData/Roaming .... but nothing is showing as an error or missing.

Any help would be much appreciated.
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GUI-issue.JPG
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Steve W
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Joined: Thu Jul 16, 2020 5:55 pm

Re: New User - GUI Missing on synth, only purple background visible

Post by Steve W »

In the DCO-106 thread another user posted a picture with a similar purple + cherries background (just the background, no controls). The solution reported in that case was to use the standalone version first. So, if you also went straight to the plug-in version, maybe trying the standalone version might dislodge something that isn't working quite right. viewtopic.php?f=38&t=1502
spacewevil
Posts: 3
Joined: Sun Mar 21, 2021 11:00 am

Re: New User - GUI Missing on synth, only purple background visible

Post by spacewevil »

Perfect thank you for your comments.
I will try this out later tonight hopefully and confirm this worked.


Regards,
JT
spacewevil
Posts: 3
Joined: Sun Mar 21, 2021 11:00 am

Re: New User - GUI Missing on synth, only purple background visible

Post by spacewevil »

Quick update in case anyone else has this, unfortunately still the same.

I will uninstall and reinstall at some point see if it helps.
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cherryaudio Greg
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Re: New User - GUI Missing on synth, only purple background visible

Post by cherryaudio Greg »

Hi,

If that doesn't fix it, try deleting your plugindatafile, and installing again.

For Windows, it's here:
%appdata%/CherryAudio/Surrealistic MG-1 Plus/Plugin

For Mac it will be here:
~/Library/Application Support/CherryAudio/Surrealistic MG-1 Plus/Plugin

Greg
JackOats
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Location: KENT, UK.

Re: New User - GUI Missing on synth, only purple background visible

Post by JackOats »

Hi,

I am experiencing the same problem - opening the Surrealistic synth (in Reaper).

Image

Greg advised;
If that doesn't fix it, try deleting your plugindatafile, and installing again.


For Mac it will be here:
~/Library/Application Support/CherryAudio/Surrealistic MG-1 Plus/Plugin
This is what I find when I follow Greg's suggestion above;

Image

Could the "Zero bytes" be the problem?
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Screenshot 2022-01-03 at 11.02.35.PNG
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Last edited by JackOats on Mon Jan 03, 2022 1:13 pm, edited 1 time in total.
iMac 27/Catalina/3.5 GBh Intel Core i7/16 GB Ram/3 TB HD
The masculine includes the feminine (Guys)
Google: 'JackOats' to see my Soundcloud page, 'Brian Watterson - Vimeo' for my Videos.
JackOats
Posts: 130
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Location: KENT, UK.

Re: New User - GUI Missing on synth, only purple background visible

Post by JackOats »

Apologies for the extra Screenshot at the end of the post - couldn't delete it.

Had trouble constructing the post - something weird seemed to be happening!
iMac 27/Catalina/3.5 GBh Intel Core i7/16 GB Ram/3 TB HD
The masculine includes the feminine (Guys)
Google: 'JackOats' to see my Soundcloud page, 'Brian Watterson - Vimeo' for my Videos.
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cherryaudio Greg
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Re: New User - GUI Missing on synth, only purple background visible

Post by cherryaudio Greg »

Hi,

When you log into the synth, it may need to download files from the server. If something prevents it from doing that for whatever reason, you can end up on that screen.

Try logging into the standalone version first. That helps in many cases.

If that doesn't help, we'll want to see your log files, which are located here for Macs:

~/Library/Application Support/CherryAudio/Surrealistic MG-1 Plus/Logs

Archive them or zip them up and attach them to a support request: submit a Cherry Audio support request.


Greg
JackOats
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Location: KENT, UK.

Re: New User - GUI Missing on synth, only purple background visible

Post by JackOats »

Hi Greg,
Thanks very much for the reply.
Try logging into the standalone version first.
Don't know how to do this - so re-downloaded the synth (standalone version).
No change in the situation so sent a support request with the latest logs.
Fingers crossed & thanks for your help.
iMac 27/Catalina/3.5 GBh Intel Core i7/16 GB Ram/3 TB HD
The masculine includes the feminine (Guys)
Google: 'JackOats' to see my Soundcloud page, 'Brian Watterson - Vimeo' for my Videos.
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